Student and Parent Code of Conduct

1. Our Values

Everything at Studia is guided by five values:

• Kindness: We treat others with respect, patience, and empathy.
• Safety: We protect ourselves and each other, especially the youngest members of our community.
• Growth: We ask questions, make mistakes, learn from them, and try our best.
• Integrity: We are honest and take responsibility for our actions.
• Inclusion: Everyone is welcome. We celebrate difference and do not tolerate discrimination.

2. How Learning Works on Studia

Understanding how the Platform works helps you understand where this Code of Conduct applies.

2.1 Livestream Lessons

Livestream lessons are live group sessions hosted by a Tutor. Students participate using text chat, polls, and typed answers only. We may add further interactivity features in the future. Students do not broadcast video or audio during Livestreams. AI tools may help check answers and provide hints during the lesson, guided by the Tutor.

2.2 1-to-1 Sessions

1-to-1 Sessions are private video tutoring sessions between one Student and one Tutor. Both the Student and Tutor may use video and audio. Sessions also include an interactive whiteboard and screen sharing. All 1-to-1 Sessions are recorded for safety (see Section 3 below).

2.3 AI Assistant

During Livestreams, Studia's AI Assistant provides real-time educational support, including answer checking, hints, and Q&A. It is trained on individual Tutors' teaching materials and style.

3. Session Recording Policy

Studia records sessions to keep everyone safe, maintain teaching quality, and comply with our safeguarding obligations.

3.1 Livestream Lessons

• Livestream lessons are recorded.
• Students and Parents with an active Subscription can watch replays through the Tutor's Content Library.
• If a Subscription ends, replay access ends.
• Livestream recordings are currently retained indefinitely to support lesson review, revision, and community continuity. We reserve the right to change this policy with reasonable notice.

3.2 1-to-1 Sessions

• 1-to-1 Sessions are recorded (video, audio, and chat).
• Recordings are stored securely and are not available to view by Students, Parents, or Tutors.
• Recordings may only be accessed by the Studia Safety Team if: a safeguarding concern is reported, our monitoring systems detect risk behaviour, or a legal or regulatory request is made.
• 1-to-1 Session recordings are retained for 90 days from the session date, then permanently deleted (unless subject to a safeguarding or legal hold).

3.3 Important

You cannot opt out of session recording. Recording is required for safeguarding compliance and the safety of all users. For full details about how recordings are stored and processed, please see our Privacy Policy.

4. Conduct Expectations

These expectations apply to all users across all parts of the Platform.

4.1 Do

• Use respectful language in all communications: chat, messages, reviews, and during video sessions.
• Participate thoughtfully and contribute constructively to lessons and discussions.
• Stay focused on learning; the Platform is an educational environment.
• Report anything that concerns you, no matter how small it seems (see Section 11).
• Keep personal information private, yours and other people's.
• Follow Tutor instructions during lessons and sessions.

4.2 Don't

• Bully, mock, or harass anyone.
• Share personal contact details such as phone numbers, social media accounts, email addresses, or home or school addresses.
• Try to move communication off the Platform; all contact must stay on Studia.
• Spam messages or disrupt lessons, including flooding chat, excessive emoji use, or off-topic interruptions.
• Share sexual, hateful, violent, or illegal content of any kind.
• Share photos or videos from outside Studia; do not share personal images within the Platform.
• Impersonate another user or create fake accounts.
• Cheat or submit work that is not your own in a way that misrepresents your understanding.

5. Livestream Chat Rules

In addition to the general conduct expectations above, the following rules apply specifically to Livestream chat:

• Stay on topic: chat should relate to the lesson or be constructively supportive.
• No spam or flooding: do not repeatedly post the same message, fill the chat with emojis, or send meaningless content.
• No personal information: never share phone numbers, social media handles, email addresses, or any other personal details in chat.
• Respect other viewers: everyone is here to learn. Do not mock questions or make other students feel unwelcome.
• Follow the Tutor's instructions: if a Tutor asks chat to focus on a topic or pause, please do so.
• Chat is monitored: our safety systems monitor Livestream chat in real time to keep everyone safe.

6. 1-to-1 Session Rules

In addition to the general conduct expectations, the following rules apply specifically to 1-to-1 Sessions:

• Maintain a learning-focused environment: treat the session as you would a lesson with a teacher.
• Camera and audio: both Student and Tutor may use video and audio. Please ensure your environment is appropriate and reasonably quiet.
• All communication must stay on the Platform: do not exchange personal contact details, social media accounts, or agree to communicate outside Studia.
• Report any uncomfortable behaviour immediately: if anything during a session makes you feel uneasy, uncomfortable, or unsafe, end the session and report it straight away (see Section 11). You will never be penalised for doing this.
• Sessions are recorded: remember that all 1-to-1 Sessions are recorded for safety. The recording is not viewable by you, your parent, or the Tutor; it can only be accessed by the Safety Team if needed.

7. Privacy and Personal Safety

Your safety is our highest priority. Follow these rules to protect yourself and others.

7.1 Never Share

• Phone numbers
• Social media accounts (Instagram, TikTok, Snapchat, WhatsApp, or any other platform)
• Email addresses
• Your home address, school name, or school location
• Photos or videos from outside Studia

7.2 Stay on the Platform

All communication must stay on Studia. If someone, whether a Tutor, another Student, or anyone else, tries to move the conversation to another platform or arrange contact outside Studia, report it immediately (see Section 11).

This rule exists to protect you. Our safety systems can only protect you while you are on the Platform.

7.3 If Someone Asks for Personal Information

If anyone on the Platform asks you for personal details or tries to get you to share information you should not, do not respond. Report it by emailing safeguarding@studia.io. You will never get in trouble for reporting.

8. Zero-Tolerance Harm and Abuse Policy

The following behaviours will result in immediate account removal and, where appropriate, referral to safeguarding authorities or law enforcement:

• Grooming or sexual communication: any communication of a sexual nature directed at a minor, or any behaviour designed to build an inappropriate relationship with a child.
• Sharing or requesting sexual images: sharing, requesting, or possessing child sexual abuse material (CSAM) or any sexual imagery involving a minor.
• Encouraging self-harm or suicide: any content that encourages, promotes, or instructs self-harm, suicide, or eating disorders.
• Hate speech or serious harassment: targeted abuse based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic, or sustained and severe harassment of any kind.
• Violence, threats, or criminal activity: threats of violence, promotion of terrorism, or discussion of criminal activity.
• Attempting to meet off-platform: any attempt by any user to arrange a meeting with a Student outside of the Platform.

There is no appeal for removal resulting from grooming, CSAM, or criminal conduct. These matters will be referred to the relevant authorities.

9. Content Moderation

9.1 How We Keep the Platform Safe

Studia uses a combination of technology and people to maintain a safe learning environment:

• Automated monitoring: AI-powered tools monitor text chat, audio (via transcription), and behaviour across the Platform in real time, looking for safety risks including inappropriate content, grooming indicators, bullying, and self-harm.
• Human review: our trained Safety Team reviews flagged content and investigates concerns. Significant actions (such as account suspension or termination) always involve a human decision.
• Proactive and reactive: we do not wait for reports. Our systems actively monitor interactions. However, your reports are invaluable and help us act quickly.

9.2 What We Do Not Disclose

To maintain the effectiveness of our safety systems, we do not publicly share specific details about how our monitoring technology works, what triggers a review, or our internal escalation processes. This is standard practice for child safety systems and helps prevent people from attempting to circumvent our protections.

10. Consequences

Studia takes a progressive approach to enforcement. The action we take depends on the severity of the behaviour.

10.1 Consequences Framework

10.2 Immediate and Permanent Bans

The following behaviours are not tolerated and will result in an immediate and permanent ban from the Platform:

• Discriminatory behaviour or language will not be tolerated and will result in an immediate and permanent ban from the platform without refund.
• Sharing your login details with others will result in an immediate and permanent ban from the platform without refund.
• Using inappropriate language or behaviour during live online classes and in mentor chats will result in an immediate and permanent ban from the platform without refund.
• Any form of cyberbullying or harassment will not be tolerated and will result in an immediate and permanent ban from the platform without refund.

10.3 Important Points

• Parents are notified of any action above a warning involving their child's account.
• Safeguarding disclosures are not punished: if a Student discloses self-harm, abuse, or another safeguarding concern, we will provide support, not discipline. Studia follows the principle that disclosures are always treated as a call for help.

11. How to Report Concerns

If something does not feel right, whether it happens to you or you witness it happening to someone else, please report it. You do not need proof. You do not need to be certain something wrong is happening. If it feels off, tell us.

11.1 How to Report

• In Livestream chat: Students can report another Student's message from the three dots (⋮) on the message, shown on hover or keyboard focus, or by pressing and holding the message on a touch screen, and choosing “Report”.
• Contact our Safety Team at safeguarding@studia.io.
• Contact our support team at support@studia.io.

Reporting from within the Platform is available in Livestream chat only. It is not available in 1-to-1 Sessions, on Tutor profiles or elsewhere on the Platform, and Parents and Guardians report by email.

11.2 What Happens When You Report

• Every report is reviewed by a member of our Safety Team, however you make it.
• Urgent safety risks (including any zero-tolerance matter) are reviewed within 1 hour.
• Other concerns are reviewed within 24 hours.
• We will take appropriate action and, where possible, let you know the outcome.

11.3 No Penalty for Reporting

You will never be penalised for making a good-faith report. Reporting is safe, and we encourage it. False or malicious reporting (deliberately making up allegations to harm someone) is itself a violation of this Code of Conduct and may result in consequences, but genuine concern, even if it turns out to be a misunderstanding, will never be punished.

12. Appeals

If you disagree with an action taken against your account, you have the right to appeal.

12.1 How to Appeal

• Submit an appeal by email to safeguarding@studia.io within 7 days of the action being taken.
• Explain why you believe the decision was incorrect or unfair.

12.2 What Happens Next

• Your appeal will be reviewed by a different member of our team from the person who made the original decision.
• We will communicate our decision within 48 hours (working days).

12.3 Final Appeal

For permanent bans, you may request a final appeal to senior management. This must be submitted within 14 days of the original decision. A final decision will be communicated within a reasonable timeframe.

12.4 No Appeal for Zero-Tolerance Violations

Appeals are not available for account removals resulting from zero-tolerance violations (grooming, CSAM, or criminal conduct), as described in Section 8. These matters are referred to the relevant authorities.

13. Parent and Guardian Role

Parents and Guardians are essential partners in keeping Studia safe and supporting their child's learning.

13.1 What Parents Can Do

• View Livestream recordings: watch replays of your child's Livestream lessons (while the relevant Subscription is active).
• View Livestream Lessons: join and interact in Livestream lessons (while the relevant Subscription is active).
• Track session history: session schedule and calendar, including upcoming live and 1:1 lessons.
• Control Subscriptions and spending: manage, pause, or cancel Subscriptions on your child's behalf.

You can submit safeguarding concerns to our Safety Team at any time by emailing safeguarding@studia.io.

13.2 What We Ask of Parents

• Talk to your child about online safety and responsible behaviour on learning platforms.
• Review this Code of Conduct with your child, particularly younger students.
• Report any concerns; if your child tells you something that worries you, or if you notice anything unusual, please let us know by emailing safeguarding@studia.io

14. Changes to This Code of Conduct

We may update this Code of Conduct from time to time to reflect changes in our services, legal requirements, or best practice in online safety. When we make material changes:

• We will post a prominent notice on the Platform at least 30 days before the changes take effect.
• The updated Code of Conduct will show a new “Last Updated” date at the top of this page.
• Continued use of the Platform after changes take effect means you accept the updated Code of Conduct.

15. Contact Us

If you have any questions about this Code of Conduct, need to report a concern, or want to discuss anything at all:

• General support: support@studia.io
• Safeguarding concerns: safeguarding@studia.io
• Privacy enquiries: privacy@studia.io
• Legal matters: legal@studia.io
• Postal address: Studia (SOPHOS EDUCATION LTD), 10 St. Edmunds Square, London, England, SW13 8SA

For detailed information about how we handle your personal data, including session recordings, please see our Privacy Policy. For the legal terms that govern your use of the Platform, please see our Terms of Service.

This Code of Conduct is part of your agreement with Studia. Please read it alongside our Terms of Service and Privacy Policy.